Privacy Policy

At Amana ("we," "us," or "our"), we value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website or purchase our products.

Important Note on Device Privacy:
The Amana Parcel Box is designed as a secure, standalone hardware device. It operates offline and does not connect to the internet. Therefore, we do not collect, store, monitor, or have access to your personal access codes, keypad usage logs, or parcel retrieval history.

1. Information We Collect

We only collect information necessary to process your order and provide customer support. This includes:

  • Order Information: Your name, billing address, shipping address, and phone number (required for delivery).
  • Contact Information: Your email address (used for order confirmations and tracking updates).
  • Payment Information: We do not store your full credit card details. All transactions are processed securely through our third-party payment providers (e.g., Paymob).
  • Customer Support Data: Any information you voluntarily provide when contacting us via email or chat regarding installation or warranty.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To fulfill and manage your purchases, orders, and payments.
  • To deliver the physical Amana Parcel Box to your designated address.
  • To communicate with you regarding your order status, shipments, and returns.
  • To prevent fraud and monitor against theft.

3. Cookies and Tracking

Our website uses standard cookies to enhance your shopping experience. These are small data files stored on your browser that help us:

  • Remember items in your shopping cart.
  • Understand how customers interact with our website (e.g., Google Analytics).

You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our online store.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We share data only with trusted third parties essential to our business operations:

  • Shipping Providers: We share your name, address, and phone number with couriers (such as Aramex, DHL, or FedEx) solely for the purpose of delivering your order.
  • Payment Processors: To securely process your payment.
  • Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect the personal information submitted to us via our website, both during transmission (using SSL encryption) and once we receive it.

6. Your Rights

Depending on your location, you may have the right to request access to the personal information we hold about you (your order history) or request that we delete your customer profile from our records.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Amana Support
Email: support@amanabox.co