Shipping Policy

At Amana, we believe in transparent pricing and complete service. That is why our "Supply and Apply" service is included with your purchase—delivering your smart parcel box safely and installing it professionally.

All-Inclusive Service:
The price you see is the price you pay. Free Shipping and Free Installation are included with every Amana Parcel Box order.

1. Delivery & Installation Timeline

Because we coordinate a technician to visit your property, our standard turnaround time is slightly different from standard courier shipping.

  • Total Estimated Time: 7 Business Days

This 7-day window allows us to process your order, route the unit to our local installation team, and schedule a specific time slot that works for you.

2. How It Works

  1. Order Confirmation: Once you place your order, you will receive an email confirmation.
  2. Scheduling: Within 48 hours, our support team will contact you (via phone or WhatsApp) to schedule your installation appointment.
  3. The Visit: Our technician will arrive with your Amana Box, tools, and necessary hardware.
  4. Installation: The technician will drill and secure the box to your floor or wall (depending on your preference and surface type) and help you set your master code.

3. Preparing for Your Installation

To ensure the 7-day timeline is met and the installation goes smoothly, please ensure:

  • There is a clear, flat surface (concrete, tile, or stone) where the box will be mounted.
  • Someone over the age of 18 is present at the property during the scheduled slot.
  • You have approval from your compound or building management (if required) for external drilling.

4. Shipping & Installation Costs

We do not charge extra for logistics or labor. The cost of the product includes:

  • Free Heavy Goods Delivery: We handle the transport of the heavy metal unit.
  • Free "Supply & Apply" Service: Our certified technician will install and anchor the box at no extra cost to you.

5. Rescheduling & Missed Appointments

If you need to reschedule your installation, please contact us at least 24 hours in advance. If our technician arrives and no one is home to grant access, a rescheduling fee may apply.

Contact Us

If you have questions about our current installation schedule, please contact us:

Email: support@amanabox.co
Phone: 010 0000 8643